Education Programme

With a comprehensive educational programme, Call Centre & Customer Management Expo provides the very latest information and knowledge on how to motivate your staff and meet ever-increasing customer expectations with limited resources.

Please see below for the list of educational features from this year's show.

Four bite-sized product tasters across 4 theatres covering call centre technology, customer management technology, call centre and customer management services and the NEW social media theatre.

 View the timetable from this year's show here.

Presented by industry experts, the keynote programme contains a mix of revolutionary customer management techniques and motivational thinking to address the most pressing issues the industry is facing today. 

In association with leading industry title, Call Centre Focus, the conference provided 24 insightful sessions packed full of case studies on everything from increasing shelf productivity to delivering a multi-channel experience. 

Over two days, the Top 50 Summit hosted the biggest and most influential decision makers in the industry, providing practical guidance on how to get the most out of participating in the Top 50 programme and helping to maximise impact within your contact centre operation.

 Find out more...

Held alongside the Top 50 summit was the Professional Planning Forum best practice round-table. Using their expertise in supporting best practice, this was a chance to discuss business-critical issues across disciplines and sectors - with operational managers, planners, analysts and strategic thinkers. Challenge your thinking and take away practical ideas to apply in your own operation.

 View more information here.