VIP Hosted Buyers Programme

Imagine you have only 6 months to deliver the biggest transformation programme ever: reduce operating costs by 30%; rationalise 3 contact centres down to 2; increase agent productivity by 20% AND enhance the customer experience, while sourcing the precise technology that will guarantee ROI, thereby pleasing the board, staff and customers alike!

Sound familiar? How do you achieve this? With great difficulty and even more uncertainty or …

Meet with experienced peers to gain rapid insight and fast track your most critical business decisions.

“Fantastic!  I have learned more in 2 days than I could have in 12 months whilst going about my daily business.” 
European Contact Centre Director, Apple

“It's difficult to commit time away from of the office, but I'm so pleased that I did! 
A different concept for a conference that no executive in customer service should miss. 
Extremely worthwhile!”   Head of UK Contact Centres, HSBC


Networking 2.0 – introducing an exciting new concept in peer-to-peer learning

If you’ve ever had the privilege of boarding P&O’s Oriana for Call Centre Focus magazine’s VIP networking event, The Call Centre Executive Forum, then you’ll have some idea of what to expect from this year’s VIP Hosted Buyers Programme.

Our innovative, focussed networking scheme will enable you and your senior management team to meet other project teams from the UK’s biggest call centres such as Barclays, HSBC, Sky, etc, to share one another’s past experiences and learn how to avoid the pitfalls of difficult call centre transformation projects.

Benefits of participating include:

• Attend for either 1 day, both days or half day, with a bespoke itinerary designed to meet your needs.
• Up to 3 free conference sessions of your choice, selecting from the Call Centre Focus Conference.
• Up to 3 pre-arranged, team-to-team networking meetings with other project teams of your choice.
• Up to 3 pre-arranged, peer-to-peer networking meetings with other directors of your choice.
• 6 pre-arranged meetings with exhibitors of your choice, selecting from 40 of the UK’s leading call centre and CRM solution providers.
• Complimentary lunch and refreshments provided throughout the 2 days of the programme.

Qualifying criteria for the VIP Hosted Buyers Programme:

If you are an individual or part of a buying group responsible for specifying, influencing or making budgetary decisions for the purchase requirements of forthcoming call centre & customer management projects over the next 18 months, then you could be eligible to attend as a VIP Hosted Buyer. 

To complete your 2 minute application, please click here . If your application is successful, we will be in contact with you within 48 hours to discuss your potential inclusion in the programme.

This unique opportunity is limited to 40 project teams, so apply now to avoid disappointment.

To discuss further, please contact Bradley Hoyland, Manager of the VIP Hosted Buyers Programme, on 020 7234 8751 or email bradley.hoyland@ubm.com.

This VIP Hosted Buyers Programme  is FREE of charge to all attendees meeting the strict qualifying criteria.

 Please click here to apply for the opportunity to become a Hosted Buyer.

BT and Avaya  

The BT and Avaya relationship, built originally on contact centre equipment and services, has entered a second successful decade. BT’s global networked IT and world-class professional services portfolio is complemented by the Avaya enterprise communications product suite to address customer's communications needs in more than 170 countries.  The relationship covers next generation contact centres, unified communications and services. 

 

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides

unified communications, contact centres, data solutions, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com.

 

About BT

BT is one of the world’s leading providers of communications solutions and services operating in more than 170 countries.  Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to our customers for use at home, at work and on the move; broadband and internet products and services and converged fixed/mobile products and services.  BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale. For more information, visit www.bt.com/aboutbt. 

 

 Click here if you have an enquiry about the hosted buyers' programme.