Who attends the event?

Call Centre & Customer Management Expo last year attracted 5100 attendees

Construction/Engineering Outsourcer

Consumer (FMCG, Consumer Durables etc)

Pharmaceuticals

Consultancy/Management Consultancy Public

Sector/Education/Government

Dotcom Retail/Mail Order

Finance/Banking/Insurance Telecommunications

Holidays/Hotel/Leisure Training Provider

IT/High-Tech Manufacturing & Services Travel & Transportation

Manufacturing Utilities

Marketing/Media Owner Voluntary Sector/Charity

Marketing Services Provider

ALLIANCE & LEICESTER, Customer Relations Team Manager AMERICAN AIRLINES, Support Services Manager ASDA STORES, General Manager - Contact Centre AVON COSMETICS, Senior Manager Business Development AXA PPP HEALTHCARE, Marketing Manager BT, Head of CRM BALFOUR BEATTY, New Business Implementation BANK OF IRELAND, Head of UK Sales Contact Centre BARCLAYS, Head of Planning BIG YELLOW SELF STORAGE, Store Support Manager BIRMINGHAM CITY COUNCIL, Channel Manager BRITANNIA HOTELS, Call Centre Manager BRITISH AIRWAYS, Business Transformation Manager BRITISH COUNCIL, Customer Experience Manager BRITISH GAS, Service Excellence Manager BRITVIC SOFT DRINKS, Training and Development Manager BUPA, Customer Value Manager CARPHONE WAREHOUSE, Head of Customer Services CENTER PARCS, Call Centre Manager CHAMBER OF COMMERCE, IT Services Manager CITROEN UK, Head of Customer Relations COCA COLA ENTERPRISES, Field Operations Development Manager CRIMESTOPPERS, Contact Bureau Manager DANONE BABY UK, Head of CRM DELL COMPUTERS, Contact Centre Analyst DELOITTE TOUCHE, Senior CRM Consultant EASYJET, Head Customer Experience EUROSTAR, Operations Manager EUROTUNNEL, Customer Focus Manager FUJITSU, Senior Project Manager GREATER MANCHESTER POLICE, Programme Manager HM REVENUE & CUSTOMS, Innovation Manager HONDA UK, Contact Centre Manager HSBC, Head of Strategy & Planning IKEA UK, Leadership Services Manager JOHNSON & JOHNSON, Marketing Manager KENWOOD, Customer Services Manager LAMBETH COUNCIL, Quality & Development Manager LONDON AMBULANCE, Operations Manager MARKS AND SPENCER, Customer Service Team Manager NHS, Project Manager O2, Head of Outsource Telesales ORANGE BUSINESS SERVICES, Business Solutions Director PARCELFORCE WORLDWIDE, Client Services Manager RAC, Strategic Scheduling Manager RAMADA JARVIS, Performance Manager ROYAL BANK OF SCOTLAND, Customer Service Manager ROYAL MAIL, Business Manager SCOTTISH & SOUTHERN ENERGY, Incentive Reward & Motivation SPECSAVERS, Head of Call Centre Services TESCO, Head of Customer Service Centre THE ROYAL BRITISH LEGION, Head of IT VIRGIN ACTIVE, National Operations Manager VODAFONE, Operations Manager YORKSHIRE BUILDING SOCIETY, Voice Services Manager

Automated Call Distributor – 21.3%

Call Recording – 30.8%

Computer Telephony Integration – 24.3%

Customer Relationship Management – 30.8%

Customer Service & Support – 23.4%

IVR – 19.5%

Motivation & Incentives – 28%

Outsourcing; UK & Offshore – 31.7%

Quality Monitoring/Analysis – 29.2%

Customer Satisfaction – 19.3%

Speech Recognition/Self Service – 17.4%

Training & E-Learning – 22.7%

Virtual Call Centres – 19.5%

Voice – 22.1%

VoIP – 20%

Workforce Management/Optimisation – 28% 

For a full breakdown of visitors' areas of interest, please contact the Call Centre & Customer Management Expo Sales Team.

Visitors came from SMEs, mid-market and large companies: 

1000+ Employees 19%

251 - 1000 Employees 16%

50-250 Employees 31%

1-49 Employees 34%

Call Centre & Customer Management Expo attracts an unrivalled seniority of visitor:

Senior Management and above: 75%

With REAL purchasing needs and REAL budgets to spend: 65%

 

Exhibitions are perhaps the most powerful form of marketing that a company can undertake.

 

The unique selling point of an exhibition is in the face-to-face contact between suppliers and end-users. Because of this, the amount of leads that can be generated in one day is far greater than through normal office-based meetings.

 

Exhibitions provide the perfect environment for end-users to see the whole industry marketplace in one place, and for suppliers to position themselves in that marketplace according to their brand and corporate strategy.

 View the exhibitor list

Visitors to Call Centre & Customer Management Expo attend the event to source and purchase the latest products and services. If you're interested in being part of our line-up of leading suppliers, contact us to find out more about booking a stand.