Media Partners
Thank you to all of our media partners who support the exhibition and conference. If you are interested in becoming a media partner, please contact Jedd Barry on jedd.barry@ubm.com.
Lead media partner
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Call Centre Focus - The UK’s leading monthly magazine covering all aspects of the call centre industry and customer service in general. Articles give practical advice and tips on how to ensure successful and effective customer contact and the regularly updated website (www.callcentre.co.uk) ensures that readers are kept abreast of the very latest market news. Regular features include: the latest product releases, call centre profiles, opinion from and interviews with leading figures, detailed case studies, a letters page, events previews and a comprehensive careers section. In short, a one-stop-shop for call centre professionals everywhere. For more information please visit: www.callcentre.co.uk |
Also supported by
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The CCMA is run by an elected Board of call centre professionals who give up their own time to put something back into their industry and help to support others.
For more information please visit: www.ccma.org.uk.
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The Institute of Customer Service (ICS) is the independent professional body for customer service.
Our mission is to lead customer service performance and professionalism and we aim to be the authoritative voice of customer service - the touchstone for those whose focus is on the delivery of world-class experiences.
For more information please visit: www.instituteofcustomerservice.com.
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The Institute of Promotional Marketing represents brand owners, agencies and service partners engaged in promotional marketing, which is marketing that changes behaviour. Promotional marketing content can be delivered via broadcast, print and digital advertising, direct marketing, in-store, experiential, coupons, competitions, value-added and price promotions, and employee and retailer engagement and incentive programmes. The IPM champions responsible promotional marketing to organisations and to the regulatory authorities; supports best-practice and effectiveness through education and awards programs; promotes self-regulation in line with the CAP Codes; runs a specialist Legal Advisory Service; operates a consumer reassurance scheme, the IPM Seal; and conducts industry research.
For more information please visit: www.theipm.org.uk.
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Create a FREE customisable video site for your business on Moviecom.tv®, the worlds' easiest and most simple to use online video platform for the business world. Record, centralise & share your video content instantly. Upgrade to PRO, access our revolutionary revenue generating tool, you keep 100%. With thousands of clients globally, Moviecom.tv is leading the way in online video communications for business. |
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The Professional Planning Forum is the independent industry body, promoting best practice and professionalism in contact centre planning. Our members benefit from our benchmark research, specialist training, accreditation, bespoke support, events and networking opportunities. Our aim is to help every centre develop confident skilled analysts, planners and managers in order to improve the customer experience.
Particular areas of interest include: People and Lifestyle planning, Resource planning, Management information and performance, Customer strategy and journey planning,
The National Back Office Forum, The National Outbound Forum and the public sector. The specialist skills required to plan for a well balanced operation require specialist support. Why struggle on your own when the industry has its own forum for best practice and professional development?
For more information please visit: www.planningforum.co.uk.
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The South East Contact Centre forum is the regional contact centre user group for Berkshire, Buckinghamshire, Hampshire, Kent, Oxfordshire, Surrey & Sussex. We run 9 networking events throughout the south east each year, with site tours, case studies, workshops and guest speakers that will deliver presentations to stimulate debate and discussion.
For more information please visit: www.seccf.co.uk |
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29studios is a UK based creative agency with core competences in visual communications, cutting across all creative disciplines. We have helped many clients win multi-million pound deals and lucrative business awards and have helped companies with complex products, communicating them with ease, clarity and simplicity. Services include strategy, video, VFX, Web & Graphic Design, Social Media. |
Official media supporters
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First published 14 years ago, Call Centre Europe has built a reputation among top managers and directors in UK call centres for its lively editorial mix. Subjects covered range from advice on advanced technology and services to light-hearted anecdotes, from exclusive salary surveys to prize competitions. We carry extensive picture features covering the major telethons, such as Comic Relief and Children in Need. Call Centre Europe is not a learned journal or a trade publication. It is a specialist magazine with the approachable and easy-to-read style and modern design of a mass-circulation consumer title. |
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Mitre House Publishing will display Charities Management magazine as charities are major users of in-house and outsourced contact/call centres and are beginning to appreciate these as part of multi-channel communications in relation to both their supporters and clients. Richard Blausten, the publisher and editor, will be available onsite for guidance and advice.
For more information please visit: www.charitiesmanagement.com.
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Loyalty Magazine reports on customer retention, loyalty schemes, rewards, affinity, CRM, call centre issues, direct and viral marketing, mobile and internet channels for both B2B and B2C enterprises.
For more information please visit: www.loyaltymagazine.com.
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Outsource magazine (www.outsourcemagazine.co.uk) has been an indispensable resource providing news, views, analysis and thought-leadership for the global outsourcing community since 2005.
Through our flagship print title and via our weekly Outsource Xpress email, website & social media tools, including LinkedIn & Twitter via @outsourcemag, Outsource delivers unrivalled content direct to the movers, shakers and decision-makers at the heart of the outsourcing space.
Our in-depth coverage of important events and trends, interviews with both high-profile industry figures and unsung heroes, and commentary from the Outsource network worldwide gives us an unparalleled perspective on outsourcing across sectors, verticals and geographies.
To apply for a free print and/or digital subscription to Outsource magazine simply click here:
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Professional Outsourcing is the brand new, hard-hitting, investigative magazine for strategic decision-makers. Each issue gives you: Focus: the key vendors, the key people, the big picture, and the small print; Analysis: expert commentary on the stories and themes of the moment; and Management Briefings: sector-by- sector reports and high-level advice. Available quarterly from Purple Cow Media.
For more information please visit: www.purplecowmedia.net.
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Sales Promotion magazine was re-branded in May 2010 to Promotional Marketing magazine and is now the leading print magazine in its field.
A monthly magazine covering promotional marketing across all media channels, from digital to direct mail, published in partnership with the Institute of Promotional Marketing, Promotional Marketing magazine also provides analysis on business practice, regulations and research.
For more information please visit: www.promomarketing.info.
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Read by Finance Directors and CFOs across Europe, FDE provides a valuable perspective on a Finance Leader's most pressing issues, from Risk, Corporate Finance, and Performance Management, through to Technology and Outsourcing. Published since 1992, the publication continuously aims to address the increasingly strategic, and evolving, role of the CFO. |
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Designed to be a 'Business & IT Survival Guide' for CEOs, Chief Executive Officer is the leading international journal covering the CEO's evolving mission and responsibilities through analysis, case studies and interviews. Published in April and October, CEO works with some of the most renowned chief executives from around the world in order to address the most pressing business challenges where the CEO needs to lead from the front: from corporate strategy, finance & investment, IT & communications, human capital management, through to outsourcing and technology. |
Official online media partners
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CallCentre Search provides companies and candidates with a 100% free jobs vacancy board. It is completely free for companies of all sizes to post their job adverts on the website and there is no charge for candidates to apply for any vacancy. To post your vacancy for free or to review any of the 500+ vacancies on our website - simply register at www.callcentresearch.com.
For more information please visit: www.callcentresearch.com |
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CSM is the leading online magazine and community for customer service professionals. The CSM website is packed with customer service articles, skills and tips - all designed to help improve your customer service. Join for free and receive a valuable customer service newsletter each month.
For more information please visit: www.customerservicemanager.com. |
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CSN are a membership organisation who support organisations on the journey to service excellence. Through a range of services including assessment, benchmarking and customer surveys they measure customer perception and identify and recommend actions that address the key drivers for improvement, providing user-friendly reports and live on-line results.
For more information please visit: www.customernet.com.
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A Flat-Fee Recruitment Company, slashing your recruitment spend by 80-90%. We’ve saved a current Call Centre client £800,000 in the last 18 months!
Sourcing candidates by advertising roles across more than 1,800 online job boards, we offer a fast, simple and cost effective alternative to traditional recruitment agencies and newspaper/magazine advertising.
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Havinginsurance.com empowers consumer and business purchasers of insurance by preparing them before they go on websites or call insurers and brokers. It helps them think about their insurance priorities first. |
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MyCustomer.com is the leading online community for CRM professionals in the UK, serving over 70,000 members with a wealth of breaking news, features, research and analysis, and forums; covering key topics including: Customer Intelligence; Customer communication; and Customer service and experience.
For more information please visit: www.mycustomer.com.
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Official media partners for the public sector
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Government Technology deals with the "business end" of Government and IT requirements. Editorial content is delivered through a rigorous ongoing programme of research by our own in-house editorial team, who both write and commission bespoke articles.
Commercially, the magazine forms a bridge between the state at local, regional and national level and those private sector companies who wish to do business with government. GT helps advertisers reach the decision makers of this vast market in a highly targeted way. The magazine also supports several high profile exhibitions.
For more information please visit: www.governmenttechnology.com.
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