Speakers

 Please see below for our list of speakers from our 2011 conference.

	Adrian Crossland, Business Development Manager, Customer & Colleague Experience, RAC
	Alison Munn, Head of Training Delivery, BT Retail
	Ben Reardon, Head of Logistics & Customer Service, Abel & Cole
	Carol Roberts, Data Analyst, Lloyds Banking Group
	Catherine Murton, Telemarketing Manager, Which?
	Colin Whelan, Head of Training, Professional Planning Forum
	David D'Souza, Organisational Development Manager, CPP Group
	Dawn Cox, Head of Customer Service, Staples
	Doug Fawell, Operations Director, Softcat
	Glenn Bracey, Director of Training, Future Vision Training
	Graham Hoskins, Managing Director, Kinetic GB
	Dr. Guy Fielding, Director, Horizon2
	Gwyn Thomas, Chief Superintendent, Heddlu Dyfed Powys Police
	Jo Hale, Head of Sales & Service Contact Centre, RAC
	Jo Thomson, Managing Director, Procter
	Jonathan Wilson, Account Director, gem
	Lucy Harris, Head of Helpdesk, Atkins
	Lynda Campbell, General Manager, British Gas
	Martin Hill Wilson, Director, Brainfood
	Mathis Wagner, Head of Customer Services, Charles Tyrwhitt
	Natalie Calvert, Managing Director, Calcom Group
	Neil Mason, Consultancy Director, Foviance
	Paul Barnes, Managing Director, Eptica
	Peter Sinden, Director of Sales & Service, LV=
	Raymond Pettitt, Telephony Director, Barclays Bank (Direct Channels)
	Richard Furlong, Contact Strategy Manager, APEX Credit Management
	Richard Priddle, L&D Manager, The Carphone Warehouse UK (Part of Best Buy Europe)
	Rufus Grig, CTO, Azzurri
	Sharon Biltcliffe, Ecommerce Customer Service Manager, Republic
	Simon Pollock, Head of Customer Services, Surrey County Council
	Sharon Reeves, Head of Eservice Operations, BSkyB
	Simon Roncoroni, Director, SR Consulting
	Valerie Sujobert, Operations Manager, Cisco

The Call Centre Focus Conference is sponsored by