Award categories
Categories and criteria announced!
The European Call Centre and Customer Service Awards are open to organisations in both the private and public sectors. There is no limit as to how many categories an organisation can enter.
Please browse the full list of categories below to find out which one is perfect for you and your organisation.
Frontline professional of the year
Best customer service in financial services
Best improvement strategy
Complaints team of the year
Best use of technology
*New category* Best travel and leisure customer service
*New category* Best high street customer service
Frontline team of the year
*New category* Best newcomer
Best online customer service
Team leader of the year
*New category* Customer service business leader
Innovation of the year
Manager of the year
Outsourcing partnership of the year
*New category* Support professional of the year
Support team of the year
Young professional of the year
Employer of the year
Large contact centre of the year
Small contact centre of the year
Best customer service operation
Headline Sponsor
Sponsors
