Our partners

Aspect is recognized by global industry analysts for its market-leading capabilities in workforce management, outbound dialling and inbound ACD routing, and is a leading Microsoft National Systems Integrator. We have helped organizations of all sizes take advantage of software to meet key business goals, including more than two-thirds of the Global Fortune 50.

For more information please visit: http://www.aspect.com/.

AmicusHorizon  manage over 28,000 homes and offer housing solutions from general needs to supported housing for vulnerable people and older adults. As a housing provider, we're dedicated to improving the quality of life of our residents.

For more information please visit www.amicushorizon.org.uk.

Aquira is a specialist team of performance experts from sales, data and customer operations backgrounds with years of experience in contact centres and outsourcing, both in the UK and internationally.

Our business is transforming your contact centre to perform at its highest potential in every area of customer acquisition, sales, service, retention and collections.

We’re focussed on operations, people, data and outsourcing. We have proven methods, systems and procedures forming the backbone of our delivery.

We work with you on-site - from strategic planning to individual coaching, side-by-side on the front line.

Uniquely, we guarantee results... unheard-of in contact centres.

For more information please visit http://www.aquira.co.uk/.

Bright helps build world-class customer management operations!
Over the last 10 years we have perfected tools required to achieve this, such as:

• Customer Satisfaction Measuring – The Bright Navigator is an automatic post call survey solution, gathering over a million customers’ views yearly.
• Performance benchmarking – The Bright Index survey delivers GAP analysis and recommendations on +50 contact centre metrics to over 100 participants annually.
• Employee Engagement Monitoring – Gauging the state of your staff and actionable recommendations on how to drive engagement.

For more information please visit www.brightindex.co.uk.

Read more about Bright’s recent research findings in their “Performance Management Guide 2011”, download HERE.

Sitel is redefining outsourcing excellence in the contact center, by raising the bar on expectations.

We are the leading global business process outsourcing provider of customer care and complementary back-office processes.

Sitel's clients, many of the largest and well known brands in the world, have selected and continue to partner with Sitel for one reason:  Sitel delivers the results they want and expect.

With over 26 years of industry experience, Sitel has twice been ranked as the top overall call center outsourcing provider in Datamonitor’s annual Black Book of Outsourcing survey. Sitel’s 57,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s solutions span 135+ domestic, nearshore, and offshore centers in 26 countries across North America, South America, Europe, Africa, and Asia Pacific. The company is privately held and majority owned by Canadian diversified company, Onex Corporation.

For more information please visit www.sitel.com.