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Call Centre & Customer Management Expo Exhibitor List
The Call Centre & Customer Management 2011 Exhibitor List is growing daily and will be updated regularly. Please click on a company name for further information.
All A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Exhibitor name Stand Number
Acorne plc
G40
Acorne run the Virgin Experience Days, Leisure Vouchers and Virgin Voucher brands. Our Vouchers, Gift Cards, white label and points schemes can be used to...AI Applied
C4
Alcatel-Lucent Enterprise
D20
Genesys software solutions from Alcatel-Lucent Enterprise manage customer interactions over phone, Web and mobile devices. Genesys software suite handles customer conversations across multiple channels and...Altitude Software
C15
Altitude Software is showcasing the new and exciting features of uCI8, a unified suite for the multi-channel contact centre. It provides comprehensive support for inbound,...Aquira
C19
Aquira, the performance engineering specialists, launched 'outsell' - another revolutionary service at EXPO 2011.
This latest innovation from Aquira is an
end-to-end, outsourced managed...ASC telecom UK Ltd
H10
Speak to our team of experts about how we have helped companies like yours to use quality management tools and techniques to improve customer experience,...Aspect Software
B21
Aspect builds customer relationships through a combination of customer contact software and Microsoft platform services/solutions. For more information, visit www.aspect.com.Attensity
C14
Attensity’s text analytics solutions are the choice of the world’s leading brands for Customer Experience Management. Attensity is the only company lets business users analyze...Aurix Limited
F24
Aurix delivers true value from speech technology, producing ground-breaking solutions for efficiency, regulatory and business development challenges in customer contact environments.
Whether you want an...Barbados Investment & Devlpt Corpn
E36
Barclaycard
G12
Best4Systems
Best4Systems
C10
Best4Systems is a professional, service orientated, telecommunications equipment fulfilment company.
Supplying a variety of products online and offline, including headsets, business systems phones and...Britannic Technologies Ltd
E34
Britannic has a 20 year heritage of providing contact centre solutions. Working with our experts will increase your agent productivity, enhance management visibility and offer...Business Systems (UK) Ltd
F12
Business Systems specialises in voice and speech technology solutions and today ranks as the UK’s most experienced independent provider with expertise covering: systems design, implementation...C.B.Learning
H28
Migrating to Microsoft Office 2010? We specialise in helping companies migrate to Office 2010 by providing official training courses created by the Microsoft product teams....Calcom Group
H22
Calcom Group
Calcom creates value and delivers results. Recognised for nearly two decades as a leading authority on achieving Customer Service Excellence, Calcom transforms customer contact through...Call Centre Europe
D32
CallScripter
G24
CallScripter will be releasing the latest version of their market leading scripting software, CallScripter 5.0, a best of breed contact centre solution offering completely flexible...Capgemini
D12
Capgemini
Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies.
Capgemini is...Charities Management
C28
Charities Management contains regular material on both in-house and outsourced contact centres for charities. It also contains material on all aspects of multi-channel marketing, and...Clement Clarke Communications Ltd
F32
Clement Clarke Communications was established over 60 years ago and designs headset products for a variety of customers from Air Traffic Control, Airlines, Police Forces,...ContactBabel
G6
ContactBabel helps solution providers develop marketing strategies and talk to prospects. We've shown the UK government how the contact centre industry will change. We help...Convergys
B8
Convergys is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys...Corporate Rewards Ltd
E32
We are call centre incentivisation market leaders, designing and managing employee and channel solutions that deliver outstanding results.
From ongoing reward programmes to creative...CPiO Limited
C18
CPiO Limited
A Strategic Partner of Sage UK, CPiO provides integrated business software and consultancy services to mid-market companies. We are one of the UK's leading resellers...CTalk Limited
G8
Ctalk manufactures and sells a best-of-breed ACD platform that includes Contact Centre, IVR, Speech Recognition, Call Recording, Email Distribution and Outbound Dialling. Ctalk's system can...CTI Group
C25
CTI Group is a leader in the development of intelligent automation solutions for hosted and premise-based communication networks.
Our SmartInteraction Suite sets the new...Customer Service Network
D30
Customer Service Network
CSN is a leading provider of practical, value-adding support for improving the customer experience and helping our customers to gain a competitive advantage through excellent...Daviker Limited
F28
Looking to increase call centre productivity, efficiency and profitability?
Daviker develop and supply market leading predictive dialler and workflow management software.
When you...Development Processes Group PLC (DPG)
H30
Development Processes Group (DPG plc) is a leading national Training & Development organisation specialising in the development of HR, Training & Management Development professionals. Accredited...Dial Sure
G3
Dial Sure™ is an exciting new CLI localisation service aimed squarely at contact centres and enterprise businesses tasked with outbound calling to the UK residential...Dimension Data
G12
DMC Software Solutions Limited
C18
Eckoh UK Limited
G29
Eckoh's customer service solutions enable transactions, enquiries or payments to be processed using speech recognition and complementary services on the web and mobile. Our clients'...Encoded Ltd
H41
Encoded is the UK's leading supplier of Automated Card Payment solutions, uniquely tailored to the specific requirements of your contact centre. We offer comprehensive consultancy,...Enghouse Interactive (UK) Limited
B20
Enghouse Interactive is the union of products from leading solution providers including: Arc Solutions, CosmoCom, Datapulse and Syntellect. Our cloud and premised based contact centre...Enjenta Limited
I14
enjenta's vision is to provide enterprise and consumer customers with next generation online community support solutions.
The Jemini Social Support Engine, an enterprise product,...Enkata
C2
Enkata is the leader in cloud-based workforce analytics software for service operations. Enkata's analytics-powered applications provide the intelligence and tools to systematically change the customer...Etuma Oy
G46
Etuma Oy
Etuma offers text analytics tools for managing customer dialogues and automatic classification of customer claims. The text analytics tools process multichannel feedback in real-time and...Experience Kiosks Ltd
F30
Experience Kiosks provide the latest state-of-art technology enabling companies to collect, manage and report on feedback, conduct surveys, deploy advertising campaigns and allow customers to...FiveLead
D11
FiveLead
Goldcrest Solutions
F4
We provide functional and flexible customer management solutions based on Microsoft Dynamics CRM. Available either hosted or on premise our solutions cover the following main...GrassRootProjectlink
H50
Grass Roots Projectlink is the UK's leading recognition and incentive business.
Whatever your employee recognition needs, we have innovative and creative solutions that can be...Hangzhou Synway Info Engineering Co. LTD
C6
Synway specializes in providing superior Media Processing & Signaling Technologies, Telephony Hardware and Integrated Multimedia Switch in use for convergence (voice/data/video) communications. Since 1995, over...Human Capital Services
I16
HCS BusinessBox, is a cloud based solution delivering excellent HR, Timesheet, Billing & Expenses Management, Project Management, Sales CRM and Self Service capability. This fully...I-Net Communications Group PLC.
B13
'I-Net Plc manage and increase the customer centric experience cohesively across your contact centres, SMS and web interactions. Residing within BT's 21CN Core, I-Net's management...InteractionClouds BV
B26
InteractionClouds BV
InteractionClouds offer a worldwide connected contact centre platform as a service embedded in the TATA Communications Network.
We offer all needed online applications for...Interactive Intelligence
D9
Interactive Intelligence is a global provider of unified IP business communications solutions, providing innovative contact centre software delivered as a hosted service or on-premise product;...Invest Northern Ireland
G31
Invest Northern Ireland
Global companies are attracted to Northern Ireland primarily because of its highly educated workforce, excellent communications infrastructure and competitive operating costs.
Invest Northern Ireland,...InVision Software Ltd
G44
InVision Software is a leading international provider of cloud-based workforce management solutions which enable companies to optimise their staff planning and scheduling processes. InVision empowers...IP Integration Ltd.
C21
IP Integration is a leading provider of Avaya contact centre and unified communications solutions and has the expertise to integrate contact centre technology with business...IPT Limited
C23
IPT Limited
UK’s leading collector of outbound telephone data
IPT provides an advanced range of products for multi-channel marketing. Generating 2,000,000 fully-qualified landline and mobile telephone leads...ISV Group
H36
Supplying the Call Centre Industry since 1992 ISV Software is the leading supplier of Call Centre specific training and assessment solutions delivered over the internet,...Jabra
F23
Jabra is a global leader in audio devices for the contact centre, office and mobile markets.
Committed to developing solutions that provide an enhanced audio...KANA Software Ltd
G26
KANA makes every customer experience a good experience. The leader in Service Experience Management (SEM), KANA gives managers total control over the customer service process....Kaplan Learning Technologies/Atlantic Link
H34
Kaplan IT Learning
Kaplan's award winning tools offer you the complete training and support solution.
Atlantic Link's true speed and ease of use means you can create...Language Services Associates (Europe)
D31
LSA Europe LTD offers innovative language-based solutions, including post-edited machine translation, telephonic interpretation with real-time reporting and on-demand video remote interpretation, while consistently providing exceptional...LogMeIn UK Ltd
C24
LogMeIn provides on-demand, remote-connectivity and support solutions. Businesses and IT service providers use LogMeIn's solutions to deliver remote end-user support and to manage computers and...Lucke Box
H58
Lucke Box
Luckebox provides reward management solutions to some of Europes leading corporations.
Providing reward solution that work; delivering fun and excitement to the staff and measurable...M800 Limited
B25
M800 Limited is a well-established international hub of business communications. Delivering innovative telecommunications services over a reliable global infrastructure, we focus on helping our industry...Maileva
E43
Maileva
Maileva can reduce your mailing costs by up to 30%, and improve turnaround times. That is why Maileva is Europe's leading hybrid mail solution.
...Mary Gober International
H38
Mary Gober International
Mary Gober International Ltd (MGI) delivers behavioural change training based on our unique ‘Gober Method’ for the Psychology & Language of Service™ which is proven...Maxchoice-international
H62
MAXCHOICE - ONE SOLUTION FITS ALL.
maxchoice established in 2001 by founder Helmut Rasch offering multi-option vouchers, on-pack promotions, products and points system for reward,...Mediatel Data SRL
C13
Mediatel Data SRL
Established in 1996, Mediatel Data Company has demonstrated a commitment to developing
powerful Call Center Solutions, IVR platforms, Teleconferences, Recorders, VoIP Gateways and other vocal...Mindpearl Ag Cc
G11
Mindpearl Ag Cc
Mindpearl is a global 24x7 outsourced multi-lingual contact centre provider, delivering customer service and sales support excellence since our inception in 1999.
Mindpearl delivers...Motiv8 Software
G32
Motiv8 Software
Motiv8 is a unique & exciting employee motivation & training platform which increases revenue and reduces costs. It uses a combination of positive motivational tools,...mplSystems
C17
mplSystems
mplsystems bring together the multichannel contact centre with sales and customer experience applications. Our products are developed from the contact centre up; we focus on...MyJobGroup
E45
MyJobGroup
MyJobGroup.co.uk is the fastest growing network of regional jobsites in the UK. Each site serves just one region, therefore recruiters reach a truly relevant local...Mystery Shoppers
B9
We offer all types of mystery customer research - face-to-face, video, telephone, email, letter and website, competitor and B2B for a wide range of clients...Netcall Telecom Ltd
E16
Netcall Telecom Ltd
Netcall is the UK’s market leading provider of Customer Engagement Solutions. With over 20 years’ experience and a client base exceeding 600 organisations, Netcall is...NewVoiceMedia
F14
ContactWorld from NewVoiceMedia is an enterprise class contact centre, delivered via a true cloud model. Our customers benefit from fast, flexible and cost effective access...Nexidia
F36
Nexidia provides customer interaction analytics solutions that drive business transformation by capturing the full range of customer communications including phone calls, surveys, email, chat and...NICE Systems
C20
NICE Systems is the worldwide leader of solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact...NodeMax Ltd
H40
NodeMax specialise in advanced Hosted IVR utilising drag & drop technology, IVR remoting, speech recognition & TTS. NodeMax Drag and Drop IVR is 50x faster...Nuance Communications
E38
Loquendo provides a complete range of speech technologies for server, embedded and desktop solutions to enhance customer satisfaction and reduce costs.
Currently in30 languages with...Nuance Communications International BVBA
D21
Nuance Communications International BVBA
Looking for a trusted partner to help you deliver top-notch customer service and an exceptional experience via the contact centre? Nuance provides tailored customer service...Oaisys
B17
OAISYS is a leader in call recording and contact centre management solutions. Our software applications capture phone-based interactions for simple retrieval, playback and management. Compatible...Open Wave
F25
Open Wave is a leading provider for enterprise-wide Workforce Management solutions, specialising in forecasting and staff scheduling
Since 1998 Open Wave solutions have been helping...OPEX Hosting
F12
OPEX Hosting is a subsidiary company of Business Systems (UK ) Ltd and provides a full suite of hosted telephony 'in-network' solutions and services including...Outsource Magazine
D22
Outsource Magazine
Since 2005 Outsource has been a market-leader dedicated to giving buyers, vendors and advisors the best information at the right time.
In print, online...Parker Software Ltd
E44
Parker Software develop innovative software aimed at companies that do business on the web. Parker Software produce two flagship products: 'WhosOn', a tool for monitoring...PCI-PAL
H42
PCI-PAL is a high-tech, cost-efficient and innovative solution that allows your agents to take credit card payments safely and securely whilst keeping your agents and...Pipkins UK Ltd
G22
Since 1983 Pipkins has delivered innovative and effective workforce management solutions for any sized organisation, from fifty to many thousands of agents.
Focused on...Plantronics Ltd
C12
Plantronics is at the heart of the modern contact centre. Our lightweight, comfortable and reliable headsets are backed up with world-class service and support programs....Portal
B12
Portal
Portal helps companies transform the service they provide to their customers. With over 50 technically accredited consultants and partnerships with major technology companies such as...Priam Software
B11
Priam Software
PRIAM offers the complete multi-channel business solution. Control your call centre and back office fulfilment systems with one fully integrated system.
Providing a single...Prior Analytics
C18
Professional Planning Forum
H44
The Professional Planning Forum is the independent industry body promoting best practice and professionalism in contact centre planning. Our members benefit from our benchmark research,...ProtoCall One
CC1
ProtoCall One is a leading systems integrator and service provider specialising in contact centre solutions. It utilises technology, like G-Cloud, its Genesys SaaS soution, to...Prysm Group
G34
Call Centre Recruitment Specialists - eRecruit Solutions work with companies across the UK with high volume recruitment needs.
We advertise on 1,800+ online job...Purple Cow Media Ltd.
C32
Professional Outsourcing is the brand new, hard-hitting, investigative magazine for strategic decision makers.
Purple Cow Media provides 'must read' magazines, and will be partnering with...QGate
C18
Red Box Recorders
G20
Red Box Recorders will be showcasing its latest software-based voice recording solution including an intelligent dashboard tool, unique mobile phone recording system and PCI Suppression...Red Letter Days Ltd
H48
We will be launching our NEW Lifestyle Voucher, giving you even greater flexibility to reward and recognise staff. Unique to the industry and broader than...RightNow Technologies UK Ltd
Networking bar
Runway International
C22
Runway delivers high-quality outsourcing services for multinational companies seeking to serve the Northern American, Russian and European markets.
If you are looking for an outsourcing...Sage CRM Solutions Ltd
C18
At Sage, we live and breathe business every day. We're passionate about helping companies of all sizes overcome the day-to-day practicalities of running a business...Salesforce.com UK
E12
Service Cloud from salesforce.com – Customer Service for the Social Enterprise
Faster, more responsive service across every channel from the call centre or self-service...SAP
D12
Contact center solutions from SAP enable organizations to improve customer service, increase contact center efficiency and reduce cost. SAP Business Communications Management is an all-IP...Semafone Limited.
G12
Committed to secure voice transactions, Semafone has developed a solution which will revolutionise the way companies take payments over the phone. The product eliminates contact...Sennheiser (UK) Ltd
D10
Sennheiser Communications A/S manufactures wireless and wired headsets for call centres and offices, mobile phones, as well as computer and Xbox® headsets for VoIP and...Sensee Ltd
B24
Sensee Ltd
Sensée delivers unmatched return on customer investment by establishing a home working environment that unleashes new levels of workforce efficiency, agility and productivity . Serving...Service Tick
G18
ServiceTick is a market-leading Customer Experience Management solution that transforms customer feedback into profit.
ServiceTick generates immediate insight by gathering customer feedback across web, branch...Shoretel
B18
ShoreTel® is a leading provider of Pure IP Unified Communications & Contact Centre solutions and known for exceptional customer satisfaction. ShoreTel's unique distributed architecture delivers...Siemens Enterprise Communications
G16
Siemens Enterprise Communications (a trademark licensee of Siemens AG) is a premier provider of enterprise solutions using open, standards-based architecture to unify communications and business...Silver Lining Solutions Ltd
CC2
Silver Lining Solutions Ltd
Book now to meet Silver Lining Solutions, experts in enterprise-wide skill and knowledge optimisation, and learn how to: pinpoint and analyse agent skills and knowledge...Sofica Group JSC
G25
Sofica Group is one of the leading and fastest-growing outsourcing companies in Eastern Erope. The main areas of expertise are ITO (Information Technologies Outsorcing) services,...South East Contact Centre Forum
B22
Spark Response Ltd
B14
Spark Response Ltd
With over 20 years experience in the contact centre industry, Spark Response delivers a combination of inbound customer care and outbound sales and telemarketing services....Sword Ciboodle
D18
Sword Ciboodle is a world leader in customer engagements and CRM software: award-winning, multi-channel technology which manages customer interactions from a centralised, web based architecture...Syntec Ltd
G28
Cloud-based integration with your existing 'phone system for end-to-end control of Contact Centre/Homeworkers including:
Real-time Dashboards & Reporting; Call Management/ Diversion/Queue Management & IVR; Call...TAH Limited
B16
TAH is a services company that specialises in providing information management strategies and solutions to deliver business performance. We recognise that performance is about people...Texas Digital Systems Europe
D28
Texas Digital: Real-time Situational AWARENESS! 35+ years of innovation & leading supplier in Digital Signage. Create with QuickCOM-VitalCAST dynamic visual corporate communication solutions. Includes Intelligent...The Phone Number Testing Company Ltd
D27
We bulk test UK landlines to identify live and dead phone numbers, those rejecting anonymous calls or with "changed number" messages.
Our validation service...Therapy Solutions
D23, G48
Therapy Solutions
Discover the secret of engaging and motivating staff, minimising sickness absence and maximising
performance at your contact centre.
Our exclusive Call Centre Massage© is a...USU AG
C8
USU - The Knowledge Business Company
The USU group is the leading European vendor of IT and Knowledge Management software. USU was founded in...Verridian Plc
H24
Verridian plc was formed in 1991 and has grown to a multimillion pound company delivering training, marketing and recruitment solutions.
Verridian's objective is to develop...Vocall Mystery Shopping
I15
Vocall Mystery Shopping
Vocall is a leading Mystery-Shopping company which specialises in contact-centre mystery-shopping.
They evaluate for the Call-Centre-League-of-Excellence and have a highly regarded reputation in providing...Vodafone Ltd
D26
Vodafone delivers a unique portfolio of professional services and fixed and mobile technologies that will transform your call centres into true contact centres by blending...VoiceSage
B10
VoiceSage automate business processes through outbound communications with Voice and Text messaging, delivering improvements to your key business metrics.
VoiceSage have delivered savings of over...Volt Delta
B15
Automate customer interactions with self-service speech, CRM workflows and offer the choice of multi-channel contact to your customers with Volt Delta's speech and contact centre...WellKom Corporate Services Ltd
G38
Improve your organisation's performance, customer experience and profitability.
To be able to sustain high levels of performance, individuals and teams need to be well....XLScheduler
E42
XLScheduler has developed Workforce Management Systems since 1997. There are more than 150 contact centers in Europe and North America using XLScheduler WFM. XLScheduler WFM...Yesso BPO (P) Ltd
G50
YESSO is a premier global provider of outsourcing services across the front and back office that support the entire lifecycle of our clients customers, specializing...ZigZag
G2
ZigZag
ZigzagCONNECT is a powerful, simple to use, simple to set up, tailored email tool enabling call centre advisors to follow up customer calls with personalised...
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