European Call Centre and Customer Service Awards 2012
Categories and criteria announced!
In just two weeks' time, the European Call Centre and Customer Service Awards 2012 will be officially open for entries. The full list of categories and criteria has now been released to help you choose the best awards to go for.
There are four new categories for 2012, including support professional of the year and customer service leader - as well as two categories to reward excellence in face to face customer service. Best high street customer service and best travel and leisure customer service give organisations the chance to show off how they treat customers on the 'shop floor'.
There are more changes in store too, with an even easier entry process and there will be more information on that when the awards programme officially launches on 1st March.
Please click to see the full list of categories and criteria
About the Awards
As a result of merging the National Customer Service Awards and the European Call Centre Awards, you no longer have to choose between two award programmes that take place in quick succession.
The awards will be open for entries on 1st March 2012, but you'll be able to see the categories and criteria from the middle of February. Please email Nick Davey if you have any urgent queries.
Call Centre & Customer Management Expo
Call Centre & Customer Management Expo also took place in London this year for the first time, and with the new European Call Centre & Customer Service Awards having taken place on the first night of the show it was an opportunity to bring together the whole of the customer service and customer contact industry in one place, at one time.
When and Where
The European Call Centre & Customer Service Awards is to be held in London on:
Tuesday 2nd October 2012
at the prestigious London venue:
Hilton Park Lane
The awards will take place on the first night of Call Centre & Customer Management Expo.
The Gala Evening
Last year's glittering gala dinner will take place on Tuesday 2nd October, the first night of the Call Centre & Customer Management Expo.
At last year's event, guests in the packed ballroom of the Park Lane Hilton were treated to a barrage of one-liners from comedian Stewart Francis, and a dance routine from Britain’s Got Talent stars Twist and Pulse, before the serious business of recognising the individuals and teams deemed by the judges to have that something special.
Please click here for more information about the gala dinner.
Award Categories
We're delighted to announce the categories and criteria for 2012 programme. There are four brand new categories this year, giving a whole range of options for showing off your customer service prowess!
Book a Table
Make sure you and your team don’t miss out on Europe's biggest and most prestigious awards ceremony for the call and contact centre industry.
With different table packages depending on what suits you best, attending the awards is the perfect way to congratulate your team and show them how much their hard work is appreciated!
Please click here to enquire about attending the gala dinner
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