|
|
 Consumers are increasingly migrating online to try and save some much-needed cash during the credit crunch, it has been revealed.
 Australian airline Qantas is closing its call centre in London, as well as its Arizona contact centre, leading to the loss of 99 customer service jobs.
 CCF has launched the UK’s biggest ever industry-wide mystery shopping study today to find the country’s Top 50 Call Centres for Customer Service.
 EXCLUSIVE BT AND CCF WEBINAR NOW AVAILABLE TO VIEW ON-DEMAND
The hugely successful webcast tackling the subject of homeshoring took place this month, but if you missed the live event you can simply click here to review the discussion.
If you are interested in supporting future CCF Online events, please email Mark Arneill: marneill@cmpi.biz
|
|
|
£17,000 -£23,000 per annum pro rata + 20% supplement + benefits
|
|
 Lands’ End is one of Britain’s foremost catalogue shopping retailers. Based in Oakham, Rutland, we are the UK subsidiary of one of America’s most popular mail-order companies, providing top quality casual clothing for men and women
|
|
|
|
 Vertex's consulting director Philip Michell shares his views on why measuring Average Handling Time is a poor way to manage a call centre operation.
 Despite the common key word in their names, customer relationship management (CRM) and customer service technologies don't work together at most companies in a way that will maximise sales opportunities and service levels. Tim Moynihan from Envox Worldwide offers some hints on how to make it work smoothly.
| | |
