Royal Bank of Scotland case study

Royal Bank of Scotland case study


Sometimes we all need a little inspiration to help drive customer experience. Royal Bank of Scotland have been members of the Top 50 since 2012 and are here to deliver you with that inspiration, in the form of a case study outlining their outstanding achievements in customer service.

In this case study, Royal Bank of Scotland discuss their objectives when joining the Top 50, the changes their organisation have gone through and what they’ve taken from the programme.

We’ll say no more and let the case study do the talking, simply fill out your details and download the case study.

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