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Datafile Call Centre Datafile
This unique tool has been developed specifically for marketing to this dynamic sector.
This industry-leading package accessible through CD-ROM contains its own user friendly management software designed to optimise the detail within each record.
The database can be searched on any combination of user definable conditions including:
All records are updated using a six monthly research cycle, resulting in an average data age of 94 days.
To discuss how our Call Centre Data File could assist you in your call and contact centre targeting, please contact Mark Arneill on +44(0)20 7921 8412 or mark.arneill@ubm.com
Rental Price 3 x months: £1,950 6 x months: £3,250 12 x months: £5,000
All records are updated using a six monthly research cycle, resulting in an average data age of 94 days.
Information includes Address of Company/Call Centre Telephone and Fax Employees on Site Industry Sector Company Activity
Call Centre InformationContact Details Number of Seats % Inbound % Outbound Number of UK Call Centres Total Number of Seats Geographical Region Covered Language Used Main Telecoms Provider Switchboard in Use Predictive Dialler in Use Interactive Voice Response Automatic Call Distributor Computer Telephony Integration Web Enabled Status Call Centre Information
Data Record Method % By Computer % By Paper
Company Personnel Record Method Call Centre Decision Maker Senior Decision Maker Marketing Decision Maker Customer Service Decision Maker Financial Decision Maker IT Decision Maker HR Decision Maker Company Person
Employee Breakdown % Full Time Permanent % Full Time Contract % Part Time Permanent % Part Time Contract
Call Type Breakdown Employee Breakdown % Appointment Making % Response Handling % Marketing % Customer Service % Helpdesk Call Type Breakd For further information please contact Mark Arneill on +44(0)20 7921 8412 or mark.arneill@ubm.com
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