Datafile


 

 Call Centre Datafile 

Consisting of circa 4,500 Call and Contact Centre sites in the UK, containing approximately 20,000 decision-makers.

 

 

This unique tool has been developed specifically for marketing to this dynamic sector.

This industry-leading package accessible through CD-ROM contains its own user friendly management software designed to optimise the detail within each record.

 

 

 

The database can be searched on any combination of user definable conditions including:

·         Contact Details

·         Decision Maker Selections

·         Call Centre Information

·         Employee Breakdown

·         Call Type Breakdown

 

 

All records are updated using a six monthly research cycle, resulting in an average data age of 94 days.

 

To discuss how our Call Centre Data File could assist you in your call and contact centre targeting, please contact Simon Thorpe on 0207 921 8507 or sthorpe@cmpi.biz

 

 

Rental Price
 
3 x months:                  £1,950
6 x months:                  £3,250
12 x months:                £5,000

3 MONT

H LICENSE 12 MONTH LICENSE 6 MONTH LICENSE

All records are updated using a six monthly research cycle, resulting in an average data age of 94 days.

 

Information includes
Address of Company/Call Centre
Telephone and Fax
Employees on Site
Industry Sector
Company Activity

 

 

Call Centre InformationContact Details
Number of Seats
% Inbound
% Outbound
Number of UK Call Centres
Total Number of Seats
Geographical Region Covered
Language Used
Main Telecoms Provider
Switchboard in Use
Predictive Dialler in Use
Interactive Voice Response
Automatic Call Distributor
Computer Telephony Integration
Web Enabled Status
Call Centre Information

 

Data Record Method
% By Computer
% By Paper

 

 

Company Personnel Record Method
Call Centre Decision Maker
Senior Decision Maker
Marketing Decision Maker
Customer Service Decision Maker
Financial Decision Maker
IT Decision Maker
HR Decision Maker

Company Person

 

Employee Breakdown
% Full Time Permanent
% Full Time Contract
% Part Time Permanent
% Part Time Contract

 

 

Call Type Breakdown Employee Breakdown
% Appointment Making
% Response Handling
% Marketing
% Customer Service
% Helpdesk

Call Type Breakdown

 

 For further information please contact Simon Thorpe on 0207 921 8507 or sthorpe@cmpi.biz
 

 

 
 

 

     © CMP Information   |    Privacy Policy   |    Contact Us   |    Sitemap   |