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 FINANCIAL SERVICES
The last year has been a particularly turbulent one for the financial services sector with cuts, job losses and recession. So now is a good time to assess their impact on performance. Download the results
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 TELECOMS & UTILITIES
Many telecoms and utilities companies are undergoing a period of transition and change, but how will this affect the level of customer service being offered? Read the results of our survey. Download the results
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 LEISURE & TOURISIM
We called with a wide range of enquiries, to see how agents dealt with our needs. Click below to view the results.
Download the results
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 RETAIL SECTOR
Maia Consulting contacted retail sector companies at the height of their busiest season to guage what level of Chrismtas cheer they gave to customers. Download the results
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 PUBLIC SECTOR
We put public sector call centres through their paces at the beginning of 2009, calling with a wide range of enquiries to see how agents dealt with our needs. Download the results
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 IT & TECHNOLOGY
Armed with a shiny new set of enquiries and an increased target base, we contacted firms to evaluate the customer experience they provide. Download the results here
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