"We joined the Top 50 programme so we could better understand how we compare to other contact centres and help us further improve service for customers"
- Ian Naylor, Head of Customer Service, Tesco
Tesco Customer Service Centres are the voice and the ears of Tesco, handling over 19 million customer contacts this year on behalf of Tesco's online businesses, Retail Stores and Clubcard loyalty scheme. It's role is to deliver the company's core purpose - Create value for customers and earn their lifetime loyalty, by living and demonstrating it's core values of 'No-one tries harder for Customers and 'Treat people how we like to be treated.