What is the Top 50 Companies for Customer Service?
At its heart, the Top 50 Companies for Customer Service is abenchmarking programme, but there is a lot more to it:
- Real customers contact your customer service team and rate the performance using criteria defined by customers
- You work with the Top 50 team to give you the best chance of getting a high score
- You get an extremely detailed report, offering insights into how you could improve customer service
- Your email, web chat AND social media performance is measured too, so you can see how you perform in these crucial areas
- You celebrate your achievements at a gala dinner, and lots more