The Top 50 Companies for Customer Service
The UK's only benchmarking programme which uses
your own customers to mystery shop and benchmark

Join the Top 50 programme

top 50 companies for customer service

What is the Top 50 Companies for Customer Service?

At its heart, the Top 50 Companies for Customer Service is abenchmarking programme, but there is a lot more to it:

  • Real customers contact your customer service team and rate the performance using criteria defined by customers
  • You work with the Top 50 team to give you the best chance of getting a high score
  • You get an extremely detailed report, offering insights into how you could improve customer service
  • Your email, web chat AND social media performance is measured too, so you can see how you perform in these crucial areas
  • You celebrate your achievements at a gala dinner, and lots more

Featured stories about the Top 50 Companies for Customer Service programme