Top 50 Call Centres For Customer Service
Flexible working survey
Take part in the Top 50 Call Centres for Customer Service survey on flexible working. Organised in association with Siemens, the survey is designed to uncover the attitudes and future trends of this highly emotive topic.
By taking part, you will not only receive a full report on the findings, but also a 10% discount on next year's Call Centre Focus Conference.
This topic has grown in importance over the last few years and with the arrival of new technologies and newer customer contact channels, a real need has developed to understand exactly what is best practice across all industries.
Top 50 case studies
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ASDA Stores |
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Coca-Cola Enterprises The maker, seller and distributor of Coca-Cola soft drinks joined to gain better insight in to how its two business-to-business contact centre operations were performing. Read more... |
Top 50 conference
This one-day conference offfered the opportunity for members to meet face to face with all the other members of the Top 50 Call Centres for Customer Service programme – the cream of UK call centres. It was designed to provide delegates with an opportunity to network, share ideas and best practice with each other on how they provide outstanding customer service. Speakers included:
• Nick Wheeler, founder and chairman of Charles Tyrwhitt Shirts
• Nathan Dring, ASDA
• Sarah Barrow, Wokingham Borough Council
• Jane Fleetwood, RBS
Click here for more information and to view the presentations
Click here to view the photos of the day
Gala dinner photos
A sumptuous dinner at London's Grosvenor House Hotel, a special performance by Britain's Got Talent star Edward Reid, and more trophies than you could shake a stick at - the Top 50 gala dinner was another triumph in the programme of events for members. Take a look at some photos of the night...
What is the Top 50?
At its heart, the Top 50 Call Centres for Customer Service is a benchmarking programme, but there is a lot more to it:
• Real customers ring your call centre and rate the performance using criteria defined by customers
• You work with the Top 50 team to give you the best chance of getting a high score
• You get an extremely detailed report, offering insights into how you could improve customer service
• Your email performance is measured too, so you can see how you perform in this crucial area
• You celebrate your achievements at a gala dinner, network with members at various events, learn from peers, and lots more...
Programme partner
Vice president of global corporate marketing at Siemens Enterprise Communications says: "We are very excited to be sponsoring the Top 50 Call Centres for Customer Service programme.
"Your contact centre is the face of your organisation to the consumer. Delivering poor service just isn’t an option. Working together with the Top 50, networking and sharing best practices will help to ensure we all make the right investment choices.
"This is a wonderful exciting opportunity for Siemens Enterprise Communications and we look forward to seeing the programme develop even further."
