We at Call Centre Focus magazine are all too aware of the many issues facing the call centre industry. So while you’ve been struggling to meet these daily challenges, we’ve been crafting a quiet revolution for the UK call centre industry.
Now in its third successful year, The Top 50 Call Centres for Customer Service is an exciting initiative designed to create one benchmark for customer service excellence and transform the public perception of the contact centre industry.
At last, there’s one benchmark for service excellence, determined BY your customers, FOR your customers.
| Reasons to take part If your organisation runs or uses contact and call centres, then there are many benefits in participating in the Top 50 Call Centres for Customer Service |
| | How to take part Find out how your call centres can take part in the UK’s biggest, independent benchmarking exercise and become a Top 50 member |
| | The Benchmarking Research Reports Every participant receives a detailed report that will help you see how you compare with other contact centres both within your sector and across the best in the industry - along with a ’road map’ with operational recommendations |
| | Testimonials & Case Studies What Top 50 members have to say about the programme |
| | Previous Top Performers F&C Investments and First Direct when the highest rated member organisations in 2009 and 2008 respectively |
| | FAQs All your questions about the Top 50 Call Centres for Customer Service |
| | The Gala Evening Results of the Top 50 benchmarking excercise are revealed at a Gala Evening where the top ten performers are annouced as well as the best performers in each sector |
ABOUT THE TOP 50
