 | | "As one of the most respected service brands in the world, American Express is delighted to be part of the Top 50 Call Centres for Customer Service programme. We know that taking part will give us valuable, independent insights into the customer experience, which we will use to keep improving our service for customers and ensure we are living up to our reputation for excellence.
This initiative will also provide national recognition for our employees, upon whose efforts our success depends. Initiatives like the Top 50 Call Centres help set the benchmark for great service, across every industry, we’re proud to help set that standard. "
Karen Tiltman, Director of UK Customer Service, American Express Established in 1850 as a US delivery service, American Express has remained a leader for generations by embracing both innovation and tradition. As our company has grown and evolved, sometimes reinventing our business outright, we have never strayed from the customer service ethos and values on which the company was built. Servicing over 1.3 million consumer Cardmembers and operating over a network of three geographically independent sites (Brighton, Leeds and Hull), the internationally recognised, award-winning UK Customer Service Centre’s mission is: To deliver an exceptional, personalised service through empowered and engaged employees, 24 hours a day 7 days a week, servicing our Cardmembers through their channel of choice. As a centre, we provide our valued customer base with multi-channel support through telephone, voice response, email-servicing, written communications and via our website. Our people represent the American Express brand with every customer interaction. We know that passionate employees make for engaged customers, who are consistently delighted by our service and use American Express as their card of choice. Through our people, we gain the respect of our customers and our competitors - taking us closer to achieving our company vision of becoming ‘the world’s most respected service brand’.
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AMERICAN EXPRESS
