"Aviva is proud to be working again in partnership with the Top 50 Call Centres. We feel it will provide us with an opportunity to share best practice with other leading customer service organisations, use real customer feedback to improve our service, as well as sharing the great work our people do on a daily basis.
It’s a great opportunity to benchmark the service we deliver against the rest of the customer service industry and our own performance last year. It also provides a great opportunity to celebrate where we do well in delivering customer excellence whilst recognising the areas we can improve on"
Rob Wilson, Head of Operational Support, Insurance Sales and Service, AVIVA
In June this year we launched our global brand, Aviva. Operating across 27 countries, the Aviva vision is to recognise each and every one of its 48 million customers and 57,000 employees as individuals and do everything we can to meet their needs.
Providing a wide range of insurance products, our direct offering was launched over 15 years ago. Aimed at giving our customers more choice in the way they do business with us, our 1,500 call centre advisers handle over half a million customer calls every month.
Within our direct call centres we are on a journey to build Centres of Excellence by 2010. This focuses on delivering a world-class customer experience along with a programme of continual improvement. We’re also heavily investing in our people, ensuring we provide an inspirational place to work with career and progression opportunities within Aviva. 
AVIVA
