CALL CENTRE FOCUS

About Call Centre Focus

CCF is the UK’s leading monthly magazine covering all aspects of the call centre industry. Through high quality independent editorial it has established itself as the industry’s mouthpiece and a campaigner for the raising of standards.

CCF offers all the information a busy manager needs to boost performance. Articles give practical advice on how to ensure successful and effective customer contact and the regularly updated website (www.callcentre.co.uk) ensures that readers are kept abreast of the very latest market news, opinion and top tips. In short, a one-stop shop for contact centre professionals everywhere.