This year, the Coventry is celebrating 125 years of member service. Over this time it has established an enviable reputation, with a strong heritage of service excellence and product innovation, combined with unwavering customer-facing principles.

With assets of more than £17billion, the Coventry serves well over one million members, is the UK’s fourth largest building society and has members in every postcode area of the country benefiting from the advantages of our mutual status.

Unlike many other organisations, we are committed to our UK-based Call Centre. When you call us, you’ll be speaking to a fully accredited advisor based here in Coventry.

Our advisors understand the importance of accountability and ownership ensuring each member is dealt with in an efficient and consistent manner. Advisors are encouraged to demonstrate behaviours which provide our members with a right first time resolution and an exemplary customer experience.