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CPP GROUP PLC


 

 

 
“Our continued success is delivered via high-quality sales and service conversations on each and every call. To maintain this we constantly monitor and evaluate our delivery and ensure we remain focused on continued excellence. Our vision is to deliver a World-Class experience and the Top 50 Contact Centre programme is an important measure in the delivery of this ambition”

Jon Bartlett, Head of Operational Support, CPP Group Plc


The CPP Group Plc (CPP) is an international marketing services business offering bespoke customer management solutions to multi-sector business partners designed to enhance their customer revenue, engagement and loyalty, whilst at the same time reducing cost to deliver improved profitability.


This is underpinned by the delivery of a portfolio of complementary Life Assistance products, designed to help our mutual customers cope with the anxieties associated with the challenges and opportunities of everyday life.


Whether our customers have lost their wallets, been a victim of identity fraud or looking for lifestyle perks, CPP can help remove the hassle from their lives leaving them free to enjoy life. Globally, our Life Assistance products and services are designed to simplify the complexities of everyday living whether these affect personal finances, home, travel, personal data or future plans. When it really matters, Life Assistance enables people to live life and worry less.


Established in 1980, CPP has 10 million customers and more than 200 business partners across Europe, North and Central America and Asia and employs 1,900 employees who handle millions of sales and service conversations each year.


In 2009, Group revenue was £292.1 million, an increase of more than 12 per cent over the previous year.

 

Take part in the Top 50

 

 

PROGRAMME 
SPONSORS

 

 
 

 

CONFERENCE

SPONSOR

 
 

 

PROGRAMME 

PARTNER

 
 

 

A CALL CENTRE

FOCUS INITIATIVE

 
 

 

  
  
  
  
 
  
 

 


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