Dignity Caring Funeral Services

"At Dignity we are constantly working to improve and personalise our service offering to our clients. So getting involved with the Top 50 project seemed like an obvious thing to do. The mystery shopping and benchmarking will provide us with a valuable opportunity to see how we compare to the best contact centres in the UK today"

Sue Oakes, Head of Customer Services, Dignity Caring Funeral Services

We pride ourselves on keeping our customers promises and getting things right, first time, every time. We don’t get a second chance. Helping our clients and their families through a very difficult time gives us a real sense of purpose.

Our Client Service Centre is a 24-hour a day 365 day a year operation. If you telephone us you will only ever speak to a real person, based at our offices in Sutton Coldfield. Our customers can contact our funeral directors at any time, talk to us about a current funeral plan or to get advice about purchasing a new funeral plan.

We have sold over 375,000 funeral plans and are proud to be the UK’s leading funeral plan provider. We are part of Dignity plc, a FTSE250 organisation.