DPD

For DPD investing in the Top 50 Call Centres programme is an essential part of our customer focus strategy. The independent testing that this benchmarking programme provides will enable us to gain a clear view of the customer experience, and will also measure us against the best companies in the UK. Through this programme we will identify areas for improvement so that we can achieve a truly world-class level of customer service."

Dwain McDonald, CEO, DPD UK

DPD is a leading express parcel delivery company, with a state of the art, parcel sorting Superhub, 42 depots nationwide, and a vehicle fleet of 1,650. An innovative culture and dynamic use of technology are instrumental in DPD retaining customers in major industry sectors including telecommunications, entertainment and retail.

- DPD is the only parcel carrier to offer advance text notification of delivery allowing the recipient the option to change delivery to a more convenient date if required

DPD provide unique, innovative services such as "swapit" for customers requiring a simultaneous collection and delivery of an essential product, (eg laptops, mobile phones)
DPD demonstrates a proactive approach to security and offers customers complete peace of mind through our membership of TAPA (Transported Asset Protection Association)
DPD is the first parcel carrier to offer a degradable delivery bag, responding to customers’ requests for environmentally-friendly packaging

For further information, www.dpd.co.uk