E.ON is one of the UK’s leading power and gas companies - generating and distributing electricity, and retailing power and gas - and is part of the E.ON group, one of the world’s largest investor-owned power and gas companies. We employ around 17,000 people in the UK and over 93,000 worldwide. In the UK we supply energy to around 5.5 million customers, and produce enough electricity to cater for the needs of around 8 million homes.

We employ 4000 customer service specialists in our UK based contact centres in Bedford, Bolton, Leicester, Nottingham and Rayleigh. We handle in excess of 13 million calls and around 600,000 letters/emails a year from our customers. The types of calls that we handle can be extremely diverse, ranging from straightforward meter readings to more complex billing enquiries.

Our people play a key role in delivering a high quality service, and putting ourselves in our customers’ shoes sits at the heart of our ethos. We focus on developing a relationship with our customers to understand and satisfy their needs, and we seek to ensure that they have the best, value for money products from E.ON. To support this approach we invest in our people, and there is a strong commitment to their training and development.