The General Medical Council is the independent regulator for doctors in the UK. Our purpose is to protect, promote and maintain the health and safety of the public by ensuring proper standards in the practice of medicine.
We do that by controlling entry to the medical register and setting the educational standards for medical schools. We also determine the principles and values that underpin good medical practice and we take firm but fair action where those standards have not been met.

The GMC Contact Centre provides advice to members of the public, doctors and other medical professionals across a wide range of issues related to our role. We receive 250,000 calls and 100,000 e-mails every year. We believe that as far as possible anyone who contacts us should be confident that the first person they speak to can resolve their enquiry effectively and efficiently whilst maintaining a high standard of customer service. We successfully answer 90% of calls in under 15 seconds.

We deal with complicated and sensitive issues and are guided by a complex legal framework. We expect a lot from our 40 advisers and in return we provide comprehensive training and excellent rewards and benefits. We operate a rigorous audit and quality framework to ensure that we hold ourselves to the highest standards of service and accuracy and run an ongoing customer feedback program to ensure we are achieving high levels of customer satisfaction.