heateam is part of Baxi Group and is one of the largest heating OEM service providers in the UK. It has a nationwide network of over 300 field service engineers and a team of highly trained service centre support staff provide pre and post sales support for all Baxi Group UK products.
Our ambition is to set the benchmark for service support within the heating industry, key to this is ensuring easy, timely and effective responses at all points of customer contact. As a result heateam have invested over £7 million to meet customer-driven demand and set new standards for an industry-wide improvement in after sales service:
- High technology mobile communication system to ensure accuracy of reporting and improve the speed of job resolution to the customer
- State of the art scheduling systems allows staff to offer the customer a range of timed appointments at the touch of a button
- Call monitoring software to assist with driving improvements in quality and training
At the heart of the heateam operation is a continuous improvement ethos that drives the development of its service delivery mechanisms using:
- Benchmarking of ‘world class’ service providers in other industries or markets
heateam service is available 363 days a year; Monday - Friday, 8am - 6pm; and Weekends 8.30am - 2pm. heateam can be contacted on 0844 871 1545 or visit www.heateam.co.uk
HEATEAM BAXI GROUP
