 | | "Our goal is to be best specialist insurer in the UK, with a powerful brand, great underwriting and superb service. We strive to do business in a way which meets and exceeds the needs of consumers and customers, and so understanding insight and feedback is vital. Through this exercise we hope to find out how good our call centres are and where can do things better "
Mike Beddington, Group Head of Online and Customer Experience, Hiscox Hiscox is headquartered in Bermuda and is an international specialist insurer, underwriting a diverse range of personal and commercial insurance risks. We have a long history and expertise in providing specialist home insurance cover for homes and their contents, valuables and collections. In fact, we provide home insurance cover for over 40,000 homes in the UK. We also provide extensive business insurance, finely tailored to the needs of over 70,000 SMEs, professionals and consultants in the UK. We work closely with two outsource providers to manage our telephony operations: Response, who look after business insurance and Plusone, who look after home insurance. From a consumer perspective, they are Hiscox. We work hard to give our advisors the skills and technology so that they can have great adult-to-adult conversations, whether it be changing a customer’s address or discussing specific risks consumers face so they can provide cover which is tailored to meet their needs.
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HISCOX INSURANCE
