The Institute of Customer Service (ICS) is the professional body for customer service whose primary purpose is to lead customer service performance and professionalism. We are a membership organisation with a community of over 350 organisational members and 7,000 individual members.

In believing that customer service is increasingly the difference between success and failure, ICS helps organisations raise their customer service standards and individuals achieve professional recognition. We provide a framework for members to learn from one another and offer wide-ranging support for continuous service improvement.

Above all, the Institute helps people and organisations grow in a way that benefits customers, organisational performance and individuals.

For more information:
call: (+44) 01206 571716
email: enquiries@icsmail.co.uk
visit: instituteofcustomerservice.com