Nationwide Building Society is the largest Building Society in the World. As a modern mutual, we are owned by and run for the benefit of our members.

We are the UK's third largest mortgage lender and second largest savings provider. Our approach to providing financial services is incredibly Straight-forward. We offer a broad range of great value and award winning mortgages, savings and other financial products, while charging as little as possible for day-to-day services.

We take pride in doing our best for our members and championing the rights of all consumers. We are passionate about honesty and transparency. We've over 160 years of expertise and experience as a building society, looking after the interests of our members.

Our Nationwide Direct Call Centre Operations can be found across the UK, and we are proud to have consistently led the way in promoting the benefit of UK only Call Centres. Customer research amongst our 15 million members supports our view that this delivers the best customer experience.

Ensuring that Nationwide's call centres offer great service is vital to the way we do business. One of our key objectives is to deliver world class customer experience - which is why we continually measure customer satisfaction. In addition to internal quality programmes, each month 1,200 customers are surveyed for their feedback on the service we provide and we use the customer research analysis to continually develop our approach.