Our partners

Thank you to all of our partners who support the Top 50 Call Centres for Customer Service programme. If you are interested in becoming a partner, please contact Ashley Williamson on ashley.williamson@ubm.com.

Programme Partner

Siemens

Siemens Enterprise Communications is very excited to be supporting the Top 50 Call Centres for Customer Service.

As a premier provider of enterprise communication solutions we implement advanced contact centre solutions helping many successful global enterprises deliver increased customer satisfaction and revenue opportunities. That’s why we feel it is essential for us to work with organisations like the Top 50 which look to assess service capabilities and help identify development needs. Why? Well, we’re all good at what we do but there will always be room for improvement. Forum’s like the Top 50 can help us all identify those areas for change which can provide the maximum benefit – not just to our organisations but also to our customers.

Your contact centre is the face of your organisation to the consumer. Delivering poor service just isn’t an option. Working together with the Top 50, networking and sharing best practices will help to ensure we all make the right investment choices.

This is a wonderful exciting opportunity for Siemens Enterprise Communications and we look forward to seeing the programme develop even further.

For more information about Siemens Enterprise Communications, please visit www.siemens-enterprise.com/uk/

Programme sponsor

Jabra

Jabra is a global leader in audio devices for the contact centre, office and mobile market. We are committed to developing solutions providing an enhanced audio experience, robust build quality and outstanding comfort. Jabra is the perfect solution to the meet the demands of the busy contact centre.

For more information please visit: www.jabra.com.

Noble Systems is a global leader in contact centre technology solutions, providing innovative products since 1989. Tens of thousands of agents, at 4,000+ client installations worldwide conduct business using the award-winning Noble platform for inbound/outbound/blended communications. The scalable, integrated Noble Solution includes advanced ACD and predictive dialling; unified contact pressing for voice, email and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting and real-time reporting and management tools.

Research partner

GfK is a leading market research agency, providing business insight through cutting-edge quantitative and qualitative research surveys.

For more information please visit: www.gfkmysteryshopping.co.uk