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About The Professional Planning ForumThe aim of the Professional Planning Forum is to promote best practice and professionalism within contact centres and to encourage people to learn from what works in other organisations. We are delighted to support the Top 50 initiative, which gives the best call centres a forum in which to benchmark their customer service performance. By using the information from the programme and engaging with the other top centres this gives call centre leaders a great forum in which to learn from each other. Paul Smedley, Executive Director, Professional Planning Forum The Professional Planning Forum is the independent industry body supporting effective contact centre planning and analysis. These are complex, specialist skills that have become fundamental to the success of today’s contact centres. Yet many organisations still expect analysts to learn the role with no formal training or accreditation and with few opportunities to share experience with other centres. The Forum’s programmes offer expert training and support, so that you get the results you require. We offer networking and best practice events to learn from what works in other centres. Established in March 2000, we are supplier-independent and work across all industry sectors. For more information please visit us at www.planningforum.co.uk, phone 0870 870 59 60, email info@planningforum.co.uk or join us at one of our networking and best practice events. |
PROFESSIONAL PLANNING FORUM
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