Reasons to take part

1.	Have a true measure of how your organisation really performs compared with other leaders in your market sector and across the UK.
2.	Identify the key drivers of customer satisfaction in your call centre and how you can improve your performance to grow market share.
3.	Boost staff morale and motivation by showing confidence in their performance and inspire them to consistently deliver outstanding service to gain a high ranking.
4.	Send out a positive message across all media focused on why you have an exceptional call centre and help redress the negative public perception of call centres.
5.	Gain valuable, independent insight into how existing & potential customers actually perceive your service and their likelihood of repurchasing and recommending.
6.	Discover whether your call centre is enhancing or detracting from your brand including identifying areas of strength and those in need of improvement.
7.	Show your existing customers and potential customers that you really care about providing great service by listening to real customer feedback, not analytics, to improve your offering.
8.	Take pride in a visible badge of achievement, the Top 50 logo and positive PR helps you to retain your star performers and attract top talent.
9.	Meet your peers who are facing similar challenges and share ideas, with access to the Top 50 conference, workshops and the exclusive Directors Club.
10.	Raise the profile of your contact centre among key stakeholders, including your board members, helping you to secure funds for future investment.