 | | "Great Place to Work? – tick, Great place to shop? Mmmmh, could try harder. Recognising that you could, and should be better – no scrub that, recognising that you want to be the best, is the first part of the journey. Secondly, you need a vision, a target, a destination that is easily understood by all members of the team. Top50 offered just that – something to strive for, a convenient hook to hang 100 things to do on! Add to the mix a united approach from marketing and operations and hey presto! - we now have our great place to shop! "
Karen Wenborn, Call Centre Manager, Screwfix Direct Ltd A dynamic, forward thinking and fast paced Contact Centre in the heart of the South West, servicing both trade and retail customers, Screwfix Direct offers a multi channel approach with sales driven through our website, Trade Counter branches and directly into our 330 agent Contact Centre. We are the UK's largest direct and online supplier of trade tools, accessories and hardware products and strive at all times to provide world class customer service. Each week, the Screwfix Contact Centre engages with approximately 70,000 customers and we regularly re-evaluate our processes and procedures to ensure the customer is always at the forefront of our business and behind every decision we make. Screwfix puts great emphasis on creating a great place to work for our people, from providing a stimulating physical environment through to charity fun days and team strengthening events, daily briefings, regular feedback sessions and forums to create a sense of community; the positive results of which are revealed through our regular employee engagement surveys, low attrition figures and high customer satisfaction results. Training and development are also key to our success here at Screwfix – our individual development programmes ensure that all colleagues are fully supported in their role from the outset and continue to be stretched and developed throughout their career. All of these initiatives contribute to making Screwfix a great place to work.
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SCREWFIX
