Southern Water

"We are committed to delivering excellent customer service to our customers and as a regulated business are measured against other water companies. As we strive for excellence through continuous improvements and innovation we wanted the opportunity to compare ourselves to other leading companies using real customer feedback and share in best practices.

We have worked hard to improve our customers’ experience through first time resolution and investment in our people through our School of Excellence training programme. We want to acknowledge the efforts of our people who take pride in their work, continuously seek to improve and want to make a real difference. Joining the Top 50 will give us the opportunity to do this"

Kim Salmon, Director Customer Services and Revenue , Southern Water

Southern Water supplies fresh, quality drinking water to more than one million households and treats and recycles wastewater from nearly two million households across Sussex, Kent, Hampshire and the Isle of Wight. Each day we supply 555 million litres of drinking water from our 90 water treatment works and treat and recycle 1,300 million litres of wastewater at our 371 treatment works.

Every year our call centre based in West Sussex handles around 1.9 million calls a year from Customers. We strive to deliver excellent customer service by applying the highest of standards, through listening to and understanding our customer needs and expectations. Our aim is to be the leader in customer service within the water industry.

Southern Water employs around 1500 people of whom 250 work in our Contact Centres.