2009

The second year of The Top 50 Call Centres for Customer Service saw an improvement in overall performance across the member organisations.

The Top 10 performers from this elite group of 50 members in 2009 were:

1 F&C Investments
2 Denplan
3 First Direct
4 Dyson
5 Dignity Caring Funeral Services
6 ING Direct
7 Bourne Leisure
8 National Savings & Investments (NS&I)
9 Ufi learndirect
10 Holiday Extras

The UK’s best performing call centres by sector in 2009 were:

Retail & Distribution - Dyson
Financial Services & Insurance – F&C Investments
Telecoms & Utilities – United Utilities
Public Sector – Ufi learndirect
Entertainment, Leisure & Travel – Bourne Leisure

For more information about the Top 50 Call Centres for Customer Service, and to find out how to take the next steps, contact Ashley Williamson on 020 7955 3976 or email him at ashley.williamson@ubm.com