ADAM FAULKNER, FOUNDING DIRECTOR OF SABIO, DISCUSSES THE STATE OF THE CALL CENTRE INDUSTRY
AT THE CALL CENTRE & CUSTOMER MANAGEMENT EXECUTIVE FORUM HELD IN MAY 2009, CLAUDIA HATHWAY, EDITOR OF CCF MAGAZINE CAUGHT UP WITH SEVERAL UK MANAGERS TO ASK THEM ABOUT WHAT'S KEEPING THEM AWAKE AT NIGHT
