Winners of the European Call Centre and Customer Service Awards 2013 announced!

Lara Doyle by
2nd October 2013
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Another successful, star-studded European Call Centre and Customer Service Awards took place last night to honour the 2013 winners.

This firmly established annual event, supported by leading unified communications and contact centre supplier Sabio, recognises and rewards the best and most successful individuals and organisations in the contact centre and customer service industry. A prestigious ceremony took place at the Hilton Park Lane last night (2 October 2013), where 25 award winners were recognised for their professional excellence throughout the UK and Europe.

Celebrating the industry event of the year, Jimmy Carr(!) hosted the evening of entertainment as professionals enjoyed a sumptuous meal and an evening of dancing presented the worthy winners with their accolades.

And the European Call Centre & Customer Service Award Winners for 2013 are …

Best Application of Technology
Barclays – Wealth and Investment Management

Best Banking & Financial Services
Coventry Building Society

Best Customer Service Centre of the Year
Chain Reaction Cycles – Customer Operations Department

Best Improvement Strategy
Findel Education

Best Online Customer Service
Jagex Games Studio

Best Retail Customer Service
The White Company Customer Service Contact Centre

Best Social Media in Customer Service
UCAS

Best Travel & Hospitality
buw Unternehmensgruppe – TUI Service AG

Customer Resolution Team of the Year
LV=

Customer Service Innovation of the Year
DenizBank for Pro-Active Contact Centre

Customer Service Professional of the Year
The White Company – Nicola Spencer

Customer Service Team of the Year
Virgin Media

Employer of the Year
RHP

Large Contact Centre of the Year
Lebara

Manager of the Year
Tesco Customer Service Centre – Tracy McConnachie

Medium Contact Centre of the Year
AXA Insurance

Small Contact Centre of the Year
AmicusHorizon

Support Professional of the Year
Donna O’Connor , The White Company

Support Team of the Year
Air 21 Ltd

Team Leader of the Year
Virgin Media – Bruce Christine

Young Professional of the Year
Sidra Ayaz, Loop Customer Management LTD

Outsourcer of the Year
60K Ltd.

Outsourcing Partnership of the Year
Firstsource for Sky Strategic Partnership

Customer Service Business Leader
Ian Armitage

Lifetime Achievement
Richard Brimble

Nick Davey, Programme Director for ECCCSA, said: “We would like to congratulate all of the winners for their outstanding achievements over the past year. It gives us great pleasure to host the awards and it’s always thrilling to see how the industry develops year on year. Technology is having a great impact on how customers are provided with increasingly better service and I’m looking forward to seeing what next year brings.”

Winners of the European Call Centre and Customer Service Awards 2013 announced!
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Webinar: Top tips to make email, chat and mobile customer service cost-effective and responsive

 

Tuesday 11th November 2014 at 11:00am-12:00pm GMT



Join Lara Doyle (Community Manager, CallCentre.co.uk), Nicola Millard (Head of Customer Insight and Futures, BT) and Paul White (CEO, mplsystems) to gain a greater understanding of current operational practices and challenges when it comes to text-based customer service, to hear about future trends and what these could mean for the business and to find out how technology can help to support the organisation with the new challenges that mobile is bringing.

Topics to be discussed include:
  • Best practice for email and chat in the contact centre today
  • Practical ways to make email and chat more cost effective and responsive
  • Improving multilingual text based customer service
  • Predictions for the growth of text versus voice based customer service
  • Implications for the contact centre
  • How to migrate the contact centre to support mobile chat
  • Managing mobile chat
 

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