Winners of the European Call Centre and Customer Service Awards 2013 announced!
Another successful, star-studded European Call Centre and Customer Service Awards took place last night to honour the 2013 winners.
This firmly established annual event, supported by leading unified communications and contact centre supplier Sabio, recognises and rewards the best and most successful individuals and organisations in the contact centre and customer service industry. A prestigious ceremony took place at the Hilton Park Lane last night (2 October 2013), where 25 award winners were recognised for their professional excellence throughout the UK and Europe.
Celebrating the industry event of the year, Jimmy Carr(!) hosted the evening of entertainment as professionals enjoyed a sumptuous meal and an evening of dancing presented the worthy winners with their accolades.
And the European Call Centre & Customer Service Award Winners for 2013 are …
Best Application of Technology
Barclays – Wealth and Investment Management
Best Banking & Financial Services
Coventry Building Society
Best Customer Service Centre of the Year
Chain Reaction Cycles – Customer Operations Department
Best Improvement Strategy
Best Online Customer Service
Jagex Games Studio
Best Retail Customer Service
The White Company Customer Service Contact Centre
Best Social Media in Customer Service
Best Travel & Hospitality
buw Unternehmensgruppe – TUI Service AG
Customer Resolution Team of the Year
Customer Service Innovation of the Year
DenizBank for Pro-Active Contact Centre
Customer Service Professional of the Year
The White Company – Nicola Spencer
Customer Service Team of the Year
Employer of the Year
Large Contact Centre of the Year
Manager of the Year
Tesco Customer Service Centre – Tracy McConnachie
Medium Contact Centre of the Year
Small Contact Centre of the Year
Support Professional of the Year
Donna O’Connor , The White Company
Support Team of the Year
Air 21 Ltd
Team Leader of the Year
Virgin Media – Bruce Christine
Young Professional of the Year
Sidra Ayaz, Loop Customer Management LTD
Outsourcer of the Year
Outsourcing Partnership of the Year
Firstsource for Sky Strategic Partnership
Customer Service Business Leader
Nick Davey, Programme Director for ECCCSA, said: “We would like to congratulate all of the winners for their outstanding achievements over the past year. It gives us great pleasure to host the awards and it’s always thrilling to see how the industry develops year on year. Technology is having a great impact on how customers are provided with increasingly better service and I’m looking forward to seeing what next year brings.”
This exclusive report summarises the key findings from the 2016 Top 50 Companies for Customer Service benchmarking programme, along with exclusive interviews with three of the top performers:
• Russell Wilson, Chaucer Direct explains how their in-house team are the source of their successes in phone calls.
• Chalky Langley, Met Office tells us how the use of auto-reply emails full of useful information helps agents to personalise service
• Dan Morris explains how Moo.com have become leaders in live chat, using it to deliver very low wait times.