The ultimate download: Customer Contact Expo 2016 presentations

2016 Presentations

All the presentations from Customer Contact Expo 2016 are now available and ready for you to download. Simply fill in your details to receive access to over 30 exciting presentations from some of the most interesting and informative speakers in the industry today.

Presentations include…

  • How Barclays bank grew customer service into an omni-channel experience – Simon Separghan, Barclays Bank;
  • Digital self service is an asset, not a threat to contact centres – Phil Foster, Love Energy Savings;
  • How to optimise your digital channels and create sustainable channel shift – Wayne Butterfield, BT.
  • UBM Ltd may from time to time send updates about TFM&A Insights and other relevant UBM products and services.
Hannah Brewer

Hannah Brewer

Content Coordinator, UBM

A member of the UBM EMEA Digital and Content team, Hannah generates content and ideas for various B2B websites, events and social media platforms within the organisation.

October 6, 2016

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Creating the Digital Contact Centre – overcoming digital customer engagement challenges [Download]

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