All the presentations from Customer Contact Expo 2016 are now available and ready for you to download. Simply fill in your details to receive access to over 30 exciting presentations from some of the most interesting and informative speakers in the industry today.
- How Barclays bank grew customer service into an omni-channel experience – Simon Separghan, Barclays Bank;
- Digital self service is an asset, not a threat to contact centres – Phil Foster, Love Energy Savings;
- How to optimise your digital channels and create sustainable channel shift – Wayne Butterfield, BT.