Taking the position of Best Overall for 2013 was Dignity Caring Funeral Services for the second year in a row!
Last night, close to a 1,000 guests attended the sensational black tie gala ceremony at the Westminster Park Plaza.
As the largest benchmarking exercise for customer service within UK business, an exceptional average score of 95% in customer service satisfaction was achieved across the top 10 participants.
The evening presented accolades to the companies who have gone above and beyond to deliver impeccable customer service, and celebrated as Lisa Snowdon, model, television personality and presenter, took to the stage to present the worthy winners with their awards.
Businesses are responding to customer demand for a personalised service and are working to maintain the relationships they have. This has been reflected over the last 2 years with the hugely valuable Top 50 average score going up by an astounding 6.3%. Other landmark scores revealed on the night included the highest ever top 10 average for email of 94.1% and the highest ever individual score for Email performance at an astonishing 98%.
(for web chat)
For the very first year of the Top 50 Social Pioneers programme was launched and saw a top 10 average of 91.5% and a top 50 average of nearly 94%.
Ashley Williamson, Head of Partnerships, Top 50 said: “Recognising and rewarding the outstanding service that the Top 50 companies provide to their customers is essential for the industry to keep growing. The standard this year has been exceptionally high and it’s exciting to see the new innovative approaches that have been implemented throughout the year. I’m delighted to be part of honouring these top companies and congratulate them all on what they have accomplished.”